Refund policy

📦 Our Service Commitment

At Owncustomgift, we pour care into every custom gift and conduct strict quality checks. We are committed to delivering products that meet high standards of craftsmanship. If you are not satisfied with your experience for any reason, we will work to find a resolution.

Core Principles:

  • We Handle Quality Issues: For items that are damaged, defective, or incorrectly personalized, you do not need to return the product to receive a swift replacement or full refund.

  • Transparent Process for Non-Quality Returns: We offer a conditional return service for personal reasons (e.g., change of mind), with all related fees clearly stated below.

  • Dedicated Support: Our team is ready to assist you via support@owncustomgift.com.

✅ 30-Day Worry-Free Resolution (For Quality Issues)

If your item falls under any of the following categories, please contact us within 30 days of delivery for a free replacement or full refund. Return shipping is not required.

  1. The item arrived damaged or has a manufacturing defect.

  2. You received an incorrect item or variant.

  3. The customization (e.g., engraving, print) does not match the information you approved.

Process:

  1. Contact Us: Email support@owncustomgift.com.

  2. Provide Evidence: Please include clear photos or a video showing the issue and a brief description.

  3. Fast Resolution: We will review and process your refund or replacement within 48 hours.

📝 15-Day Conditional Return (For Non-Quality Issues)

For returns or exchanges due to non-quality reasons (e.g., ordered wrong size, change of mind), we offer a limited 15-day window from delivery. A partial refund applies to cover dedicated production costs.

The item must meet all conditions:

  • Item Condition: Unused, unwashed, with no alterations, and with all original tags and accessories included.

  • Original Packaging: Must be undamaged and in its original state.

  • Timeframe: The return request must be initiated within 15 days of delivery.

Process & Fees:

  1. Request Authorization: Contact customer service for a Return Authorization and the return address.

  2. Ship the Item Back: You are responsible for the return shipping cost. We recommend using a trackable service.

  3. Receive Refund: After we receive and inspect the item, we will process your refund.

    • For all personalized/custom items, a 70% refund of the item's price will be issued (a 30% customization fee is deducted to cover dedicated production costs).

⚙️ Additional Important Policy Details

🔁 Refund Processing

  • Method: Refunds are issued to the original payment method used for the purchase.

  • Timeline: Please allow 3-5 business days for the refund to reflect in your account after we process it.

  • Shipping Costs: Original shipping fees are non-refundable for non-quality returns.

🚫 Order Cancellation & Modifications

  • As production for custom items begins promptly, you may cancel or modify your order free of charge within 24 hours of placing it.

  • Cancellations made after 24 hours are subject to a 30% restocking fee.

  • Orders cannot be canceled or changed once they have been shipped.

💁 Contact Us

Our customer service team is here to help. For any return-related questions, email is the fastest and most effective way to reach us.
Email: support@owncustomgift.com

This policy is set by Owncustomgift. We reserve the right to update this policy at any time. The updated version will be posted on this page.