Contact information

Contact Owncustomgift – We're Here to Help

Creating the perfect custom gift should be a smooth and supported experience. Whether you're finalizing a design, checking on an order, or need after-sale support, our team is just a message away.

For the Quickest Help: Choose Your Channel

Channel	Best For	Expected Response Time
💬 Live Chat (Click the blue chat bubble icon on our website)	Quick questions, order status updates, and instant assistance.	Real-time / Within minutes (during business hours)
📧 Email support@owncustomgift.com	Complex customization inquiries, submitting design details or evidence (like photos), and return authorization requests.	Within 24 hours (on business days)

Our Service Hours (Eastern Time):

Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: 10:00 AM – 4:00 PM

📮 Our Physical Address & Business Contact

We are a China-based company. For business verification, legal inquiries, or official correspondence, please use the following information:

Type	Details
🏢 Address (English)	No. 43, Liu Yi Si Xin Feng Zhi Road, Xinfeng Village, Chengdong Subdistrict, Gutian County, Ningde City, Fujian Province, 352299, China
📍 地址 (中文)	中国福建省宁德市古田县城东街道新丰村六一四新丰支路43号
📞 Phone	+86 15160587720
📧 Email	support@owncustomgift.com

This contact information is provided for business and customer service purposes. Our team is committed to responding to all inquiries within the timeframes stated above.

💡 Self-Service & Quick Links

You might find an instant answer here before contacting us:

📦 Track Your Order & Shipping: Please check your shipping confirmation email or log into your account.
↩️ Returns & Exchanges: For the complete process, conditions, and to initiate a request, please visit our Return & Refund Policy.
❓ Frequently Asked Questions: For details on customization, production time, sizing, and more, head to our FAQ Page.